Steven Chadwick

Migrated the internal admin application from CoffeeScript to React, and eliminated unnecessary data transfer by updating the existing admin API suite with pagination, filtering, and field selection. This resulted in a tenfold improvement in internal process speed, enhanced code maintainability, and ensured visual consistency across internal and external applications.

Developed a connection between the Ruby on Rails backend and the Snowflake data lake to display client contract information within the application. This provided customers with real-time contract balance updates, significantly reducing time spent by both customers and account executives.

Designed and delivered a NextJS-based self-serve signup service, collaborating with marketing, revenue operations, and accounting to address process inefficiencies and develop streamlined workflows. Integrated with key systems such as CRM's (Salesforce, Hubspot), accounting platforms (Zuora, Recurly), payment gateways (Adyen), analytics platforms (Segment), and the main SaaS application. The solution modernized the signup experience, enhanced data consistency, simplified cross-system workflows, enabled a credit-based billing model for small-medium sized businesses, and resulted in acquiring over 400 new customers without sales team involvement.

Expanded self-service capabilities for small-medium business customers by introducing billing pages within the main application, featuring purchase history, payment management, and current credit balance. This eliminated the need for customer support intervention for routine purchase inquiries.

Implemented a dunning process for self-serve customers, introducing automated account deactivation/reactivation, payment correction banners, and admin redirects. This system prevented overdue accounts from maintaining app access, reducing potential revenue loss from failed charges.

Implemented real-time updates of job data to dispatcher application front-end

Handled unification of incoming subscription data with existing query data in Apollo cache

Ensured Apollo cache model had necessary cache redirects to read from existing cache objects with cleanest code possible

Updated front-end components whose contexts disconnected their prop data from cached queries, so that they would update on relevant incoming subscription data

Updated existing GraphQL schema and resolvers to surface updater information for front-end subscription-related notifications

Added functionality to back-end using Google geocoding API to provide default longitude/latitude values for front-end map components based on company address

Created React modal and form components for feature allowing users to create and apply custom tags to their users

Implemented new backend mutations and updated components as part of feature allowing admins to share view access to projects with external users

Provided an implementation overview for GraphQL subscription updates including websocket package options and distributed messaging solutions

Audited front-end caching practices and found fixes for bugs resolved via cache busting

Implemented real-time updates of project data to dispatcher application front-end

Designed and developed a customer-facing tool for entering basic information and supplementary data required for background checks

Analyzed current business workflows to identify pain points to address

Created a RESTful API using Falcon (Python framework) and a MySQL database to connect the front-end with legacy systems

Built a client-facing web application with Flask (Python framework)

Integrated HelloSign API for embedded e-signatures

Integrated Equifax e-ID verification service for credit-based identity verification

Deployed the front-end and back-end solutions to Google App Engine